Christmas Refund Policy
Please note that our normal refund policy will be extended over the Christmas period, so we will be happy to refund any items purchased from Monday 14th October 2024 until Friday 31st January 2025. This does not affect your statutory rights.
All our Next Day, Standard and ParcelShop orders are delivered by Evri. Orders can be tracked and diverted to your chosen safe place, ParcelShop (where available) or a neighbour.
Bulk orders may need to be delivered by pallet and are not eligible for Next Day, Standard Delivery or ParcelShop service. A member of our customer services team will be in contact with you if your order is classified as a bulk order.
We aim to deliver orders shipped to a UK delivery address placed using our Standard Delivery or ParcelShop service within 3-5 working days and within 8+ working days on Standard Delivery orders shipped to a Republic of Ireland address. Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed.
For UK Next Day delivery, order before 8pm Monday to Sunday. Orders placed after 8pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 8pm Friday will be delivered on Monday. Orders placed after 8pm on a Sunday will be delivered on Tuesday. We do not currently deliver on Sundays or Bank Holidays and our lead times are not guaranteed.
Bulk orders may need to be delivered by pallet and are not eligible for Next Day, Standard Delivery or ParcelShop service. A member of our customer services team will be in contact with you if your order is classified as a bulk order.
Once your parcel has been despatched from our warehouse, you will receive an order despatch email and SMS (if you have provided us with your mobile telephone number). You can view your tracking details in your order despatch email.
Orders that are shipped via Evri can be tracked and diverted to your chosen safe place or a neighbour. You can also track & divert your parcel using the Evri website or mobile app.
We can deliver your order to your local Evri ParcelShop, with over 7,000 locations to choose from for your added convenience.
Simply select ParcelShop in your delivery preference at the checkout and select your local ParcelShop when prompted.
When collecting your order from the ParcelShop - please remember to take along your order number or email confirmation along with one of the following forms of ID:
- Credit/debit card
- Foreign ID card
- Passport
- Photo driving licence
- Photo ID card
- UK driving licence
ParcelShop will hold your parcel for 10-days from the date it arrives at your chosen ParcelShop - if you do not collect your order within 10-days, it will be returned to us. Upon receipt of your parcel we will either issue you with a refund. Please note that it may take up to 14-days to receive your refund
If you are in any doubt about your ParcelShops opening times or location, we highly recommend you contact them prior to making a special journey to collect your order.
Yes. You can order up to €150 (inclusive of any delivery charges) to be delivered to the Republic of Ireland. Please note that if your order is €150 or over it cannot be accepted and will be cancelled. A member of our customer services team will be in contact with you if your order is affected.
We offer our Standard Delivery services on all orders shipped throughout the UK and Republic of Ireland.
Our Next Day delivery service is available for orders shipped to a UK address only. If your postcode belongs to one of the below areas, unfortunately we may not be able to offer Next Day delivery to your address. You'll be able to check if a Next Day delivery service is available for you at the checkout.
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G83 GY1 GY10 GY2 GY3 GY4 GY5 GY6 GY7 GY8 GY9 HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IM1 IM2 IM3 IM4 IM5 IM6 IM7 IM8 IM9 IM99 IP11 IV1 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV2 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV3 IV30 IV31 IV32 IV36 IV4 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV5 IV51 IV52 IV53 |
IV54 IV55 IV56 IV6 IV63 IV7 IV8 IV9 IV99 JE1 JE2 JE3 JE4 KA18 KA26 KA27 KA28 KA5 KW1 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KY11 LL11 LL12 LL13 LL16 LL18 LL19 LL21 LL22 LL35 LL36 LL37 LL38 LL39 LL40 LL42 LL43 LL44 LL45 LL46 LL47 ML11 ML12 NE48 NE66 NE67 NE69 NE70 NE71 NG12 NG13 PA20 PA21 PA22 PA23 PA24 PA25 PA26 |
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PH9 PL11 PL12 PL13 PL14 PL15 PL17 PL19 PL24 PL27 PL28 PL29 PL30 PL31 PL32 PL33 PL34 PL35 RH11 SA14 SA18 ST1 ST10 ST11 ST12 ST15 ST2 ST3 ST4 ST7 SY19 SY20 SY22 TD10 TD11 TD12 TD13 TD15 TD2 TD3 TD4 TD5 TD6 TD7 TD9 TN33 TR1 TR11 TR12 TR13 TR14 TR15 TR16 TR2 TR21 TR22 TR23 TR24 TR25 TR27 TR3 TR4 TR5 TR6 TR8 TR9 WC1X YO22 ZE1 ZE2 ZE3 |
Our UK delivery charges are:
- FREE Standard Delivery on orders over £30. Please note an order will not qualify for free delivery if a promotion code reduces the order total below £30
- Standard Delivery - £3.99 (delivered within 3-5 working days)
- Next Day Delivery £5.99 (orders placed before 8pm)
- Next Day Delivery - £3.00 on orders over £30
- Standard Delivery orders placed within UK and delivered to the Republic of Ireland. FREE Standard Delivery on orders over £45 or £8.99 on orders under £45. Please note an order will not qualify for free delivery if a promotion code reduces the order total below £45
Our Republic of Ireland delivery charges are:
- FREE Standard Delivery on orders over €45. Please note an order will not qualify for free delivery if a promotion code reduces the order total below €45
- Standard Delivery - €9.99 (delivered within 8+ working days)
- Standard Delivery orders placed within the Republic of Ireland and delivered to the UK. FREE Standard Delivery on orders over €40 or €4.50 on orders under €40. Please note an order will not qualify for free delivery if a promotion code reduces the order total below €40
- Next Day Delivery (available on orders delivered to a UK address only) - €5.99 (orders placed before 8pm)
- Next Day Delivery (available on orders delivered to a UK address only) - €3.00 on orders over €40 (orders placed before 8pm)
No, the price you see at the checkout is the final price you will pay. We will sort out any import taxes or duties for you.
If your order is late, please contact us online and a team member will be happy to assist you further.
If you believe the carrier has lost your parcel please contact us and we will look to resolve the issue as quickly as possible.
You can return any item for a refund with a few simple steps:
- Items ordered online can be returned back to your local store.
- Items ordered online can be returned by creating a return here.
- For damaged or faulty items please contact us or return them to your nearest store for a full refund.
Unfortunately at this current time we cannot deliver to the British Forces Post Office (BFPO), we are working to get this fixed as soon as possible.
As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.
Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
Your item(s) are refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.